"They are more than just a service provider for us, they are a true partner on our path to an innovative future."
Carlos Fresneda, AXA Schweiz
Strategy. Research. Experience.
We're not just an award-winning AI experience company.
We're part of your team. We're consultants, researchers, and AI experts who dramatically improve chatbots and IVRs, advise on ChatGPT and LLM integration, and engineer useful conversational product features that redefine customer engagement.
Let's create something that people love to talk to.
"Their ability to develop innovative solutions has enabled us to jointly win prestigious awards for excellent experience in the field of digital assistance."
Alexander Splawski, Deutsche Telekom
"My collaboration with Ideabay.ai has been nothing short of transformative."
Sara Rojewski, Telefonica
"They are bright, innovative, agile, and dependable. With an energetic approach, they have consistently achieved and often exceeded our goals."
Mihajlo Zivkovic, Swisscom
What do we do?
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AI & LLM Applications and Consultation
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(AI) Conversational System Auditing
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Conversational Brand Experiences Design & Prompt Engineering
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Conversational Future Strategy and Business Value
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GenAI Digital Transformation
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Multimodal Bot Factory
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POC Development and Analysis
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Customer Experience Research and Analysis
Our commitment to AI creation has led to transformative improvements in customer service metrics at multinational companies.
With a rich background in training AI specialists and over a decade of expertise in the software and conversational AI realms, we empower businesses to make informed technology choices and bring their brand to life through award-winning automated customer service.
How we can help
Every value driver starts with an idea - Ideabay turns ideas into business value.
Our approach is collaborative and results-driven, ensuring that our strategies align with your specific business goals to drive innovation and growth
Leverage our creative expertise to address your customers' inquiries, improving satisfaction & loyalty.
Expert advice for designing the solution that best meets your enterprise needs.
Understand the impact of the 4th industrial revolution to refine your vision and product strategy.
How do we do it
Strategy
AI is our expertise.
With over six years of award-winning experience in AI conversational solutions for multinational clients, we know how to make things right.
We create best practices that align your needs with your brand and business values, system requirements (feasibility), and customer requirements (desirability).
AI and LLM Applications and Consultation
Leverage cutting-edge AI and language models to drive innovation and efficiency in your operations.
Conversational Future Strategy and Business Value
Craft forward-thinking strategies that enhance customer engagement and drive business growth.
GenAI Digital Transformation
Transform your business with generative AI, fostering agility and a competitive edge in the marketplace.
Research
From research methods to new AI products, we're working on it.
At Ideabay.ai, our research doesn't follow trends—it sets them. We're pioneering innovation and practical application.
Our mission is clear: to craft digital assistants that are not only technologically advanced but also truly supportive.
We envision their evolution over the next five years, including the seamless integration of avatars and the ongoing user journey.
Customer Experience Research and Analysis
Uncover deep insights into user interactions to enhance engagement and satisfaction.
(AI) Conversational System Auditing
Evaluate and refine AI systems for optimal performance and user resonance.
Experience
We create with purpose.
Design is more than aesthetics—it's about meaningful interactions. Our design philosophy is rooted in purpose and understanding, aiming to bridge the gap between human emotion and artificial intelligence. We delve into the nuances of emotional AI, ensuring our digital assistants can offer empathy and support precisely when it's needed.
We try to understand what makes emotional AI, delivering empathy when they have to, and service when it's needed.
Multimodal Bot Factory
Craft bots that understand and interact through multiple modes—voice, text, and visual—for a seamless user experience.
Conversational Brand Experiences Design & Prompt Engineering
Create brand interactions that resonate, using tailored prompts and conversational designs to engage users on a personal level.
Proof Of Concepts (POC) Development & Analysis
Test and validate innovative design concepts to ensure they meet user needs and business objectives effectively.
Where do we innovate
Our innovative approach streamlines usability enhancements through an Understand > Assess > Implement cycle, pinpointing and addressing user issues across all severity levels. This method not only clarifies user pain points but also guides targeted solutions.
By linking design choices to quantifiable metrics, we empower product managers to make data-driven decisions, marrying design innovation with product strategy for transformative outcomes.
- Cognigy
- Parloa
- Frauenhofer
- The Open Voice Network
- LMU München
- IBM Logo
- VocaliD
- University of Cologne
- Grimme Medienbildung
- Grimme Akademie
- AMD